Shipping policy
Last updated: 12 September 2026
Montford & Hart offers free shipping on all orders delivered within the United Kingdom. No minimum spend is required.
Delivery area
We currently deliver to the United Kingdom only.
Delivery times
- Order cut-off: 11:00 PM GMT. Orders received after this time begin processing on the next business day.
- Handling: 1–2 business days, Monday–Friday, excluding public holidays.
- Transit: 3–5 business days after dispatch, Monday–Friday.
- Total estimated delivery: 4–7 business days, allowing for the order cut-off and non-working days.
- Shipping cost: Free for UK orders.
These timeframes are estimates. Customs checks, busy periods, severe weather or carrier disruption may cause delays. Contact us if your order has not arrived within the estimated delivery window.
Fulfilment and carriers
Montford & Hart is an online fashion store operated by Levantan, a US-registered company. Orders are dispatched from our fulfilment location at Room 104, Block B, Kaicheng High-tech Park, Longhua District, Shenzhen, Guangdong, China.
Our registered business address in the United States is separate from our dispatch and return location. It is not a collection point for orders.
Orders may travel with an international logistics provider before Royal Mail or another local carrier completes delivery in the UK. The carrier can vary by shipment; please refer to your dispatch and tracking information.
Orders are shipped internationally. Import duties, taxes or carrier customs fees may apply where these are not covered by our shipping arrangements. Any charges we collect are shown before payment. Charges imposed directly by customs authorities are the customer's responsibility unless included in the order or otherwise required by law. Free shipping refers to the delivery charge.
Tracking
After dispatch, we email the tracking information available for your order to the address supplied at checkout. Tracking updates may take time to appear while the international or local carrier processes your parcel.
Delayed, missing or incorrect deliveries
If your order is late, missing, damaged or incorrect, email support@montfordhart.com, call +1 727-435-5494, or use our Contact page. Include your order number and a description of the problem. Photos of damage or an incorrect item can help us resolve it.
We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where required. Your statutory rights are not affected by carrier investigations or delays.
Please check your delivery address before ordering. If it needs correcting, contact us promptly. We will try to update it before dispatch, but changes may not be possible once the shipment is underway. If redelivery costs arise from incorrect details you supplied, we will explain them before arranging a further shipment.
See our Returns and Refund Policy for return instructions.
Contact information
Trading name: Montford & Hart
Operating company: Levantan, a US-registered company
Federal Employer Identification Number (EIN): 38-4378828
business address: 94 Berwick St, London W1F 0QB, United Kingdom
This is our registered business address, not our returns address.
Website: montfordhart.com
Email: support@montfordhart.com
Phone: +1 727-435-5494
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT; Saturday–Sunday, 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.