Shipping policy

Shipping Policy

Thank you for shopping with Montford & Hart. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Our goal is to provide a smooth and transparent shipping experience. Delivery estimates are provided in good faith but are not guaranteed.

1. Shipping Destinations

We currently ship to customers located in the United Kingdom.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

2. Order Processing

Orders are processed within 1–2 business days (Monday–Friday) after payment has been successfully received and verified.

Orders are not processed on weekends or public holidays unless otherwise stated.

During periods of unusually high order volume, processing times may be slightly longer.

3. Order Cut-Off Time

Our daily order cut-off time is:

11:00 PM EST

Orders placed before the cut-off time begin processing on the same business day whenever possible.

Orders placed after the cut-off time will begin processing on the next business day.

4. Delivery Time

Estimated delivery time is:

3–5 business days (Monday–Friday)

Delivery estimates begin after the order has been processed.

Actual delivery times may vary due to circumstances beyond our reasonable control.

5. Shipping Costs

We offer:

Free Shipping on all orders

There are no standard shipping charges for deliveries to the United Kingdom unless otherwise stated during checkout.

6. Shipping Carrier

Most orders are delivered using:

Royal Mail

Depending on operational requirements, destination, or logistics availability, we may use another reliable carrier without prior notice.

7. Order Tracking

Tracking is available for shipped orders.

Once your order has been dispatched, you will receive tracking information (where available) via the email address used during checkout.

Please allow some time for tracking information to become active after shipment.

8. Delivery Delays

While we work to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

Severe weather;
Customs inspections;
Carrier disruptions;
Public holidays;
High shipping volumes;
Incorrect or incomplete delivery information;
Other events outside our reasonable control.

We appreciate your patience if such delays occur.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is supplied, please contact us immediately.

If your order has not yet been processed, we will make reasonable efforts to update the shipping details.

Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs may apply if an order must be resent because incorrect shipping information was provided.

10. Lost or Missing Packages

If your package appears to be delayed or missing, please contact us.

We will work with the shipping carrier to investigate the shipment and provide updates where possible.

The outcome may depend on the carrier's investigation and the circumstances surrounding the shipment.

11. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate, please include:

Your order number;
A description of the issue; and
Clear photographs of the product and packaging where possible.

We will review the situation and work with you to reach an appropriate resolution.

12. Customs, Duties and Taxes

For orders shipped internationally in the future, customs duties, taxes, import fees, or similar charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

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