Refund policy

At Montford & Hart, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with this Refund Policy.

This policy is intended to provide clear information about returns and refunds. Depending on where you live, you may have additional rights under applicable consumer protection laws that cannot be limited by this policy.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should:

Be returned within the applicable return period.
Be unused or only reasonably handled to inspect the item.
Be in their original condition where reasonably possible.
Include original packaging where reasonably possible.

We may be unable to accept returns that show signs of misuse, intentional damage, or excessive wear beyond what is necessary to inspect the product.

2. How to Start a Return

To begin a return, please contact our customer support team by email.

Please include:

Your order number.
Your full name.
The email address used for the order.
The reason for the return.
Photos if the item is damaged, defective, or incorrect.

Our support team will provide instructions on how to complete your return.

Please do not send items back without first contacting us, as this may delay the processing of your return.

3. Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for the cost of returning items.

Original shipping charges (if any) are generally non-refundable unless required by law or where the return is due to our error.

We recommend using a tracked shipping service when returning items, as we cannot be responsible for returns that are lost in transit.

4. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged;
Defective; or
Incorrect,

please contact us as soon as reasonably possible after delivery.

Where appropriate, we may request photographs to help assess the issue.

Depending on the circumstances, we may offer:

A replacement;
A repair where appropriate;
A refund; or
Another suitable resolution.

5. Inspection of Returned Items

Once your returned item is received, it will be inspected to verify that it meets the return eligibility requirements.

If additional information is needed, we may contact you before finalizing the return.

6. Refund Processing

Approved refunds are generally processed within 5–10 days after the returned item has been received and inspected.

Refunds will normally be issued using the same payment method used for the original purchase, unless another method is agreed where permitted.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Where available, we will explain your exchange options. In some cases, returning the original item and placing a new order may be the fastest solution.

8. Non-Returnable Items

Returns may not be accepted for items that are:

Personalized or custom-made.
Gift cards.
Items that cannot be returned for hygiene or health reasons once opened or used, where applicable.
Items specifically identified as non-returnable at the time of purchase, where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.