Refund policy
Last updated: 12 September 2026
This policy explains how to return a Montford & Hart order, request a refund or get help with an order problem.
30-day returns
You may request a return within 30 days of delivery. For change-of-mind returns, please keep items unworn and unused, with their tags, accessories and original packaging where reasonably possible. You may handle or try on an item as you would in a shop to check its fit and appearance.
Our 30-day return policy is in addition to your statutory rights. For most UK online purchases, you can tell us you wish to cancel within 14 days after delivery without giving a reason, then send the goods back within a further 14 days. Reasonable inspection does not remove this right. We may make a lawful deduction for reduced value caused by handling beyond what is needed to inspect the goods.
Faulty, damaged or misdescribed goods are protected by the Consumer Rights Act 2015. The change-of-mind conditions below do not limit those rights.
How to start a return
- Email support@montfordhart.com with your order number and the name or email used for the purchase. A reason can help us assist you, but is optional when exercising your statutory cancellation right.
- You can also call +1 727-435-5494 or use our Contact page.
Contact us before posting your return so we can provide the correct instructions. Sending an item without contacting us may delay processing. Our authorisation process does not remove or shorten your statutory cancellation rights.
Return address
Approved returns are sent to our existing return location in China, unless we provide different instructions in writing:
Montford & Hart Returns
Room 104, Block B, Kaicheng High-tech Park
Longhua District
Shenzhen, Guangdong
China
Please obtain complete shipping instructions from us before posting your parcel. Do not send returns to our registered business address in the United States. Use a tracked postal service where possible and keep proof of postage.
Return shipping costs
- Damaged, defective or incorrect items: We cover reasonable return shipping costs where the issue is our responsibility. Contact us first so we can arrange the return or explain reimbursement.
- Missing orders: Contact us so we can investigate and arrange an appropriate replacement or refund.
- Change of mind or sizing: You pay the direct cost of returning the item to China, including applicable postage and return-related customs or carrier charges. International return postage can be higher than domestic postage.
We do not charge a restocking fee. Follow the customs instructions provided for returned goods and do not send parcels with charges payable on delivery without agreeing this with us first.
Refunds
We inspect returns and notify you of the outcome. Approved refunds are generally processed to your original payment method within 5–10 business days after receipt and inspection, subject to any shorter legal deadline. Your bank or payment provider may take additional time to display the funds.
For a statutory cancellation, we refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where applicable, the refund includes the standard outbound delivery charge; any extra cost for a premium delivery option is not included. Standard UK shipping is currently free.
If a refund has not appeared after the advised processing period, contact us with your order number. We will check its status.
Exchanges
Contact us if you need another size, colour or item. We will explain the available options; replacement stock is subject to availability. Returning the original item and placing a new order may be the quickest option.
Return exceptions
Personalised or made-to-order goods and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed may be excluded from change-of-mind returns where the law allows. Any relevant restriction should be stated on the product page before purchase.
Items damaged through misuse, alteration or wear beyond reasonable inspection may not qualify under our voluntary return policy. Sale items retain the same statutory rights as full-price goods. No exclusion in this policy removes your rights for faulty, damaged, misdescribed or incorrect goods.
If you wish to cancel before dispatch, contact us as soon as possible. We may be unable to stop an order already being prepared or shipped, but you can still exercise applicable cancellation and return rights.
Contact information
Trading name: Montford & Hart
Operating company: Levantan, a US-registered company
Federal Employer Identification Number (EIN): 38-4378828
Business Address: 94 Berwick St, London W1F 0QB, United Kingdom
This is our registered business address, not our returns address.
Website: montfordhart.com
Email: support@montfordhart.com
Phone: +1 727-435-5494
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT; Saturday–Sunday, 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.