Estimated delivery is 4–7 business days: 1–2 business days for processing, followed by 3–5 business days in transit. Orders received after 11:00 PM GMT begin processing on the next business day.

These are estimates, and customs checks or carrier delays may affect delivery. Read our Shipping Policy for details.

Standard UK shipping is free on every order, with no minimum spend. Free shipping covers the delivery charge; any applicable import duties, taxes or carrier customs fees are explained in our Shipping Policy.

We currently deliver to addresses within the United Kingdom only.

After dispatch, we email the tracking information available for your order to the address you provided at checkout. Tracking updates may take time to appear while the carrier processes your parcel.

If your tracking has not updated or your order is late, contact us with your order number.

Orders are dispatched from our fulfilment location in Shenzhen, Guangdong, China. Our registered business address in the United States is an administrative address and is not an order collection point.

Contact us as soon as possible with your order number and the change you need. We will try to help before dispatch, but we may be unable to stop an order already being prepared or shipped.

If your order is already on its way, please see our Refund-Return Policy. Your applicable cancellation rights remain unaffected.

Montford & Hart is an online fashion store. Our registered business address is not a retail shop, collection point or returns address.

Email support@montfordhart.com with the items and quantities you are interested in. We can check availability and discuss whether we can accommodate your request.

The payment methods available for your order are displayed at checkout. Depending on availability, these may include Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay.

See our Payment Methods page for more information.

You can request a return within 30 days of delivery. For change-of-mind returns, keep items unworn and unused, with their tags and original packaging where reasonably possible. You may try on an item as you would in a shop to check its fit.

We do not charge restocking fees. Customers pay the direct cost of returning sizing or change-of-mind purchases to China. To start a return, contact us with your order number. See the full Refund-Return Policy; your statutory rights are unaffected.

Contact us with your order number and a description of the problem. Photos can help us investigate. We cover reasonable return shipping costs for damaged, defective or incorrect items where the issue is our responsibility.

If an order is missing, let us know so we can investigate and arrange an appropriate replacement or refund.

Approved refunds are generally processed to your original payment method within 5–10 business days after receipt and inspection, subject to any shorter legal deadline. Your bank or payment provider may take additional time to display the funds.

For statutory cancellations, the deadlines in our Refund-Return Policy apply.

Email support@montfordhart.com, call +1 727-435-5494, or use our Contact Us page.

Monday–Friday: 9:00 AM–5:00 PM GMT.
Saturday–Sunday: 11:00 AM–4:00 PM GMT.
We aim to reply within 24 business hours.

Please contact us before posting anything so we can provide complete return instructions. Our return location is:

Montford & Hart Returns
Room 104, Block B, Kaicheng High-tech Park
Longhua District, Shenzhen, Guangdong
China

Do not send returns to our registered business address in the United States. Keep proof of postage and use a tracked service where possible.