Privacy policy

At Montford & Hart, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

By using our website or placing an order, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information You Provide

Full name
Billing address
Shipping address
Email address
Phone number (if provided)
Order details
Customer service communications

Payment Information

Payment information is processed securely by our payment service providers. We do not store your full payment card details on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Referring website
Time spent on pages
General location based on IP address
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Provide customer support.
Communicate about your purchases.
Send order confirmations and shipping updates.
Prevent fraud and protect our business.
Improve our website and customer experience.
Comply with legal obligations.
Measure advertising performance and improve our marketing where permitted.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Keep the website functioning properly.
Remember your preferences.
Improve website performance.
Measure website traffic.
Support advertising and marketing activities where permitted.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We may share personal information only where necessary with service providers that help us operate our business, including:

Our hosted e-commerce platform.
Payment processing providers.
Shipping and fulfilment providers.
Customer support providers.
Technology and security providers.
Advertising and measurement providers.
Professional advisers where necessary.
Government authorities or regulators where legally required.

We do not sell your personal information to third parties.

5. International Data Transfers

Your personal information may be processed or stored in countries other than your country of residence.

Where information is transferred internationally, we take reasonable steps to help protect it using appropriate safeguards where applicable.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services.
Complete transactions.
Resolve disputes.
Meet legal, accounting, and tax obligations.
Enforce our agreements.

When information is no longer needed, we will securely delete or anonymize it where appropriate.

7. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.

No method of electronic storage or internet transmission is completely secure, and therefore absolute security cannot be guaranteed.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information where applicable.
Request restriction of certain processing.
Object to certain processing activities where permitted.
Request a copy of your personal information in a portable format where applicable.
Withdraw consent where processing is based on consent.

These rights may be subject to legal limitations and exceptions.

To exercise your rights, please contact us using the details below.

9. Marketing Communications

If you choose to receive marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us directly.

Transactional emails relating to your orders may still be sent where necessary.

10. Children's Privacy

Our website is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revised version will become effective when published on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Consistency Check

The information provided has been reviewed for consistency across all four policy documents.

Policy language: English ✓
Business registration country: United States ✓
Company name: Levantan ✓
Store name: Montford & Hart ✓
Website: montfordhart.com ✓
Sales country: United Kingdom ✓
Processing time: 1–2 business days ✓
Delivery time: 3–5 business days ✓
Order cut-off: 11:00 PM EST ✓
Shipping cost: Free shipping ✓
Tracking: Available ✓
Primary carrier: Royal Mail ✓
Return window: 30 days ✓
Return shipping: Customer responsibility ✓
Refund processing: 5–10 days ✓
Support hours: Consistent across all policies ✓
Company email and address: Consistent across all policies ✓
Company phone number: Placeholder intentionally left for later completion.

All documents use the same operational information and customer support details. Customers may have additional non-waivable rights under applicable law, and these policies should be reviewed by a qualified legal professional before publication.