Privacy policy

Last updated: 12 September 2026

This Privacy Policy explains how Montford & Hart, operated by Levantan, collects, uses and protects personal information when you visit montfordhart.com, place an order or contact us. Levantan is responsible for the personal information we process for the purposes described here.

We handle information in accordance with applicable data-protection law, including the UK GDPR and Data Protection Act 2018 where they apply, and relevant privacy rights in other jurisdictions.

Information we collect

  • Your name, email, telephone number, billing address and delivery address.
  • Order, payment confirmation, return and customer-support records.
  • Payment-related information handled by our payment providers. We do not store your complete card details on our servers.
  • Account details and preferences where you create an account.
  • Device, browser, IP address, cookie identifiers and information about how you use the website.
  • Marketing preferences and information you include in communications with us.

We receive information directly from you, automatically through the website and cookies, and from payment, fraud-prevention, fulfilment, delivery, analytics and advertising providers involved in providing our services.

Why we use personal information and our lawful bases

  • To fulfil our contract: Taking payments, processing and delivering orders, providing order updates, handling returns and responding to purchase enquiries.
  • To meet legal obligations: Keeping required tax and accounting records and responding to lawful requests.
  • For legitimate interests: Preventing fraud, protecting our website, improving services, measuring performance and managing our business, where your rights do not override those interests.
  • With consent where required: Sending marketing and using non-essential cookies or similar technologies. Consent can be withdrawn.

We need certain contact, payment and delivery information to accept and fulfil an order. Without it, we may be unable to provide the requested service.

Cookies and similar technologies

Essential cookies support functions such as your basket, checkout and security. Other cookies and similar technologies may support preferences, analytics or advertising, with consent where required.

You can manage cookies through your browser and any cookie controls available on the website. Blocking essential cookies may affect shopping or checkout. Contact us if you need help changing your preferences.

Personalised advertising

Where enabled and permitted, device and website-activity information may be shared with analytics or advertising providers, including Google, to measure campaigns and personalise advertising. Where consent is required, these uses depend on your permission.

You can withdraw consent through available cookie controls or contact us. You can unsubscribe from marketing emails using their unsubscribe link. Necessary order and service messages may continue.

How we share information

We share information where reasonably necessary with:

  • Shopify, which provides our store and checkout platform.
  • Payment processors and fraud-prevention providers.
  • Fulfilment partners, warehouses and delivery carriers.
  • Customer-service, email, IT and security providers.
  • Analytics and advertising providers where enabled and permitted.
  • Professional advisers, regulators, courts or authorities where required.
  • A buyer or successor in a sale or reorganisation of the business.

We do not sell personal information for money. Some advertising disclosures may count as a sale, sharing or targeted advertising under applicable privacy laws. Eligible individuals can request to opt out by contacting us or using available privacy controls.

Shopify also processes information under its own Privacy Policy.

International transfers

Levantan operates in the United States, and our fulfilment partners are in Shenzhen, Guangdong, China. Information needed for orders and delivery may be processed there and in other countries where Shopify and our providers operate.

Where required, international transfers must use appropriate legal safeguards, such as recognised adequacy arrangements or approved contractual protections. Contact us for details of the safeguards relevant to your information and how to obtain a copy.

Retention

We retain information for as long as reasonably necessary to provide services, handle returns and disputes, prevent fraud, comply with tax and accounting requirements or establish and defend legal claims. The period depends on the record type, its purpose and applicable obligations. Information no longer required is deleted or anonymised where appropriate.

Your rights

Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict or receive a portable copy of your information; withdraw consent; and complain to a data-protection authority.

You may object to processing based on legitimate interests and object to direct marketing at any time. Applicable laws may also give you rights to opt out of a sale, sharing or targeted advertising.

To exercise a right, email support@montfordhart.com. We may ask for information needed to verify your identity. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.

UK residents may complain to the Information Commissioner’s Office. You can contact us first if you would like us to help resolve a concern, but this is not a condition of making a complaint.

Children

Our website is intended for a general audience and is not directed at children. We do not knowingly collect children's information where prohibited by law. Contact us if you believe a child has provided information that should be removed.

Security

We use reasonable technical and organisational measures to protect information from loss, misuse and unauthorised access. No internet transmission or storage system can be guaranteed completely secure.

Changes to this policy

We may revise this policy when our practices, services or legal obligations change. The current version and its last-updated date will appear on this page.

Contact information

Trading name: Montford & Hart
Operating company: Levantan, a US-registered company
Federal Employer Identification Number (EIN): 38-4378828
business address: 94 Berwick St, London W1F 0QB, United Kingdom

This is our registered business address, not our returns address.
Website: montfordhart.com
Email: support@montfordhart.com
Phone: +1 727-435-5494
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT; Saturday–Sunday, 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.